BUSINESS TERMS AND CONDITIONS
Valid from: October 11, 2025 These terms and conditions are governed in particular by Act No. 89/2012 Coll., the Civil Code, as amended, and Act No. 634/1992 Coll., on Consumer Protection, as amended, with a focus on the sale of digital content.
1. Introductory provisions
These terms and conditions (hereinafter referred to as the “TC”) govern the legal relationship between:
The provider (seller) of the Linguella software and
The customer (buyer). The software is a copyrighted work within the meaning of Act No. 121/2000 Coll., the Copyright Act.
2. Provider (Seller)
Name: Pyloop Studio – Jitka Kopečková
Registered address: Pod Vodojemem 399/12a, 40010 Ústí nad Labem
IČO: 74161121
E-mail: studio@pyloop.cz
Website: www.linguella.site
3. Software description
Linguella is a tool for creating and editing text documents. The software is supplied as digital content without a physical medium. Before purchasing, the customer undertakes to familiarize himself with the System Requirements listed on the website (see Appendix OP/Information section), and to verify compatibility with his own device.
4. License and copyright
By purchasing the software, the customer obtains a permanent non-exclusive license to use it.
The license is tied to one specific installation/one user and may not be further distributed, rented, modified, or sold to third parties without the written consent of the provider.
The customer may not use the software for a purpose that is contrary to the applicable legal regulations of the Czech Republic.
All copyrights belong to the provider.
5. Conclusion of the contract
The contract is concluded at the moment of confirmation of the order by the provider (by e-mail) and full payment of the price.
The customer agrees to these GTC, the Privacy Policy and Information on the right of withdrawal when sending the order on the website www.linguella.site.
The provider will confirm the conclusion of the contract to the customer by e-mail in accordance with Section 1820, paragraph 2 of the Civil Code.
6. Price and payment
The price of the software is stated on the website and is final, including all related taxes and fees.
Payment is made online via a secure payment gateway.
7. Delivery of the software
After full payment of the price, the software is immediately made available to the customer for download or activation with a license key.
Delivery is made electronically.
8. Right to withdraw from the contract (14 days)
A customer who is a consumer has the right to withdraw from the contract within 14 days of its conclusion pursuant to Section 1829 of the Civil Code.
Exception pursuant to Section 1837 letter l) of the Civil Code (Termination of the right to withdraw):
The customer cannot withdraw from the contract for the supply of digital content if it was delivered otherwise than on a tangible medium and was delivered with his prior express consent before the expiry of the withdrawal period and the provider has informed the customer that in such a case the right to withdraw shall lapse.
Termination of the right: The customer is explicitly asked in the ordering process to consent to immediate delivery and confirms that he is aware that by activating the license key (or downloading/making the software available) his right to withdraw from the contract shall lapse.
Procedure for withdrawal: The notice of withdrawal must be sent by e-mail to studio@pyloop.cz within 14 days of the conclusion of the contract, stating the order number.
Refund of payments: The provider will return all payments received from the customer within 14 days of receipt of the withdrawal, unless the right to withdraw has expired as stated above.
9. Liability for defects and warranty (Complaints)
9.1 Legal liability for defects (Statutory warranty)
The provider is responsible for ensuring that the software, upon making it available and for a period of two years (statutory warranty), will have the agreed properties and will be suitable for the usual purpose (Section 2389a et seq. of the Civil Code).
The provider undertakes to provide the customer with updates (security and functional, if they are reasonably expected) necessary for the software to remain functional for the duration of the contractual relationship.
9.2 Exclusion of liability
The provider is not liable for damages resulting from incorrect or unprofessional use of the software, or if the software does not work due to incompatibility with a system that does not meet the System Requirements listed on the website.
The software is tested on standard systems. The provider is not liable for damages (e.g. lost profits, data corruption) caused by a software defect, except in cases where this occurred as a result of gross negligence or intent on the part of the provider.
9.3 Complaints procedure
The customer has the right to complain about defects that become apparent within 24 months of being made available.
The complaint is submitted by e-mail to studio@pyloop.cz. The complaint must contain the order number, license key and a detailed description of the defect (including system information/screenshots).
The provider will decide on the complaint immediately, in complex cases within three working days. The deadline for handling the complaint, including removing the defect, is 30 days.
Methods of solution: removal of the defect (repair/update), provision of a discount, or withdrawal from the contract and refund (in case of a significant defect).
10. Changes to the Terms and Conditions
The Provider reserves the right to change these Terms and Conditions, in particular due to changes in legal regulations or changes in the scope of the services provided. The customer will be informed about the changes via the website or e-mail.